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Archiving Mobile SMS and Voice Calls for Compliance

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Even with the coronavirus pandemic, a lot of financial firms around the world have still continued their operations. The good news about this is that many of these firms actually have the technology and systems to support their core operations remotely and even if their employees choose to work from home. However, some of these firms are having difficulties maintaining records of their employees’ communications and staying compliant with the rules and regulations. This is crucial because these organizations need to know how they can retain their messages and record voice calls so they can be used for any future internal investigations.

There are a few things that can be done when archiving mobile SMS and voice calls in order to be compliant. First of all, you can identify relevant data using subject names, dates, and keywords for eDiscovery. Internal investigators can use these things to narrow down their search and find whatever conversations may be relevant to their investigation. It is also good to store captured data externally. Having a cloud to store data on is very reliable for companies all over the world because of its many advantages.

Instead of using in-house servers, external ones can help investigators to access the company’s archived communications data even if we are in the middle of a pandemic. Lastly, it is best to maintain records at a set schedule. Following a set schedule is advantageous because it organizes a lot of the data allowing you to look for it easily when the time comes that you need it.

These are some of the things you can do when archiving mobile SMS and voice calls. To learn more, here is an infographic by TeleMessage.

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